Dispute Resolution
Instant Approval Process
- Simple online application
- Fast loan approval within 24 hours
- Money transfered to your account
Please help us to continually improve our service to you.
We have a reputation for customer service excellence and operate our business with integrity and fairness. Bond Loans Queensland prides itself on meeting and exceeding client expectations but recognises that sometimes, no matter how hard we try, things don't go as well as they should and problems arise. If this happens to you, please let us know so we can work together to fix the problem promptly.
Please talk to us first
Once we are aware of your concern, our staff are trained to take the appropriate steps to address your concern straight away. If the staff member is not able to resolve the matter directly, it will be referred to our Resolution Manager. Our Resolution Manager will investigate the issue and take all reasonable steps to resolve the matter with you promptly and efficiently.
How to make your complaint
Contact the Bond Loans Queensland Customer Resolutions team:
c/ Resolution Manager
PO Box 1771
Potts Point 1335
Phone: 1300 71 50 90 (Australia)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
What process does Bond Loans Queensland follow to resolve my complaint?
We will acknowledge receipt of your complaint immediately and our initial assessment will be complete within three (3) business days. Bond Loans Queensland has up to 45 days to respond to your complaint under the Internal Dispute Resolution Policy, however we will endeavour to provide our final response within five (5) business days. Bond Loans Queensland will maintain regular contact with you by phone and or email to let you know:
- Who is dealing with your complaint
- When we will contact you again
- The status of your complaint during our investigation and how it is progressing
- Any further information needed to help our assessment of your complaint
Bond Loans Queensland rarely receives complaints and almost always the matter is satisfactorily resolved within days using our proven Internal Dispute Resolution Policy. As a further assurance of the commitment Bond Loans Queensland has to delivering customer satisfaction we are also a member of an External Dispute Resolution Scheme.
Bond Loans Queensland is an Australian Securities and Investment Commission (ASIC) licensed Credit Assistance Provider and acts in compliance of the National Consumer Credit Code 2010 (NCCC). Bond Loans Queensland is a member of the Financiers Association of Australia (FAA) the pre-eminent body of the micro lending industry. Dispute Resolution
This is a web site operated by The Personal Loan Store Pty Ltd ACN 131 962 813 trading as Bond Loans Queensland under the domain name www.bondloanqld.com.au. The use of the information, graphics and materials on this Web Site is governed by the Terms of Use and the Privacy Statement outlined on this website. Contact Address: 140 William Street, East Sydney, NSW 2010.
All our personal loans are compliant with the National Consumer Credit Code and Bond Loans Queensland is a member of the Financiers Association of Australia (FAA) the peak representative body of the micro lending industry.